Webinar – Developing a Culturally Competent Workforce for a Culturally Diverse Population

  • Venue:
  • Start:
    March 13, 2019 1:30 pm
  • End:
    March 13, 2019 2:45 pm



This training program is intended for staff and students from many levels, disciplines, and settings (both facility and community-based), including staff involved in providing long term care (e.g., nursing staff and administrators), as well as behavioral health staff who work with older adults.

Additionally, staff from Adult Protective Services, home health, adult day healthcare, respite care, area agencies on aging, Emergency Department staff of acute care hospitals, hospital discharge planners, and others serving older adults could benefit from the training.

As always, students in any field of aging are encouraged to attend!


Cultural competency and cultural diversity for health care organizations and residential facilities encompass a vast topic. This webinar will initiate the discussion of changing the organizational culture for providers and identify opportunities to provide culturally competent care and supports. Recent research offers a blueprint for sustainable change in diversity management and cultural competence reporting that values of leadership towards diversity increase the health care organization’s performance and quality for those served. Multiple State and Federal regulations influence health care providers and their efforts to address cultural competency. The session will address many of these, including but not limited to, Title VI, the Centers for Medicaid and Medicare (CMS) provider requirements, U.S. Department of Justice: Civil Rights Division, the Americans with Disabilities Act and as applicable the Joint Commission Requirements. Because persons with disabilities and/or cultural differences are disproportionally served in the health care setting, this webinar will provide insight into bridging the gaps and addressing the challenges faced by health care for this underserved population. Presenters will provide a variety of resources and “tools for the toolkits” for various types of providers offering ideas for changing the culture while meeting compliance.


  1. Understand the laws and requirements for healthcare operations
  2. Learn the differences between cultural awareness and cultural competency
  3. Language access and service providers
  4. “Toolbox Resources” and tips


Attendees will be able to request a certificate of attendance through the webinar’s exit survey.

These certificates will then be e-mailed a week after the event.


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